Privacy Policy

Effective Date: 18 June 2025

At Integrate OT, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or services, you agree to the terms of this policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

Your name and contact details (e.g. email, phone number)
Information you provide via forms, emails, or bookings
Health or medical information (with your explicit consent)
Information about your use of our website (via cookies and analytics)

2. How We Collect Personal Information

We collect personal information when you:

Submit a form on our website
Contact us via email or phone
Book a service or attend a workshop
Subscribe to our newsletter
Interact with our website or social media platforms

Where possible, we collect information directly from you.

3. Why We Collect Your Information

We collect and use your information to:

Provide occupational therapy and training services
Communicate with you about your appointments or enquiries
Deliver relevant resources and information
Improve our website and services
Meet our legal and professional obligations

We will only use your personal information for the purposes for which it was collected or with your consent.

4. Sharing Your Information

We may share your personal information:

With service providers who assist in delivering our services (e.g. email platforms, booking systems)
When required by law (e.g. under a court order or legal obligation)
With your consent, such as sharing relevant information with other healthcare professionals involved in your care

We do not sell or rent your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored electronically in secure systems or in locked physical files.

If we no longer need your personal information, we will take reasonable steps to destroy or de-identify it.

6. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details below.

7. Website and Cookies

Our website may use cookies and analytics tools to understand how visitors interact with the site and to improve our services. You can control cookies through your browser settings.

Third-party services (e.g. Google Analytics, Mailchimp) may collect data in accordance with their own privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Integrate OT
Email: louisa@integrateot.com.au
Phone: 0416837699
Website: https://www.integrateot.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).